Every customer request. One desk. Your brand.
VCDesk turns emails, phone calls and portal requests into tidy, tracked tickets, all under your own name, logo and web address. Run it for your own team, or resell it to all of your customers.
Illustration of a Harbour Dental support desk: 12 tickets in the queue, 2 at SLA risk, and 18 resolved today.
I run a support team
A branded helpdesk for your business. Your customers email, call or use your portal, and your team works every request from one place.
I sell IT or web services
Give every customer their own helpdesk under your brand, then run them all from one reseller console and bill them your way.
From "can you help?" to "sorted" without anything slipping
Capture everything
Emails, phone calls, portal forms and chat all land as tickets automatically. Replies to a ticket thread update the same ticket.
Organise the work
Priorities, SLAs and agent teams decide who picks up what. Collision warnings stop two people answering the same customer.
Resolve in your name
Customers get replies from your own email address, can track progress with a private link, and find answers in your knowledge base.
One plan. Every feature. No upgrade walls.
Small teams get the same desk as big ones. You pay for agents beyond five, not for features.
Fully your brand
A guided wizard puts your logo and colours on every screen, email and portal page. Remove "Powered by VCDesk" too.
Your own web address
Run on support.yourbusiness.co.uk. DNS checks and SSL certificates are handled for you.
Email in your name
Replies go out from your own address. Customers reply as normal and it threads straight back onto the ticket.
Phone calls captured
Log a call as a ticket in seconds with "+ New ticket", so nothing said on the phone gets forgotten.
Knowledge base
Public help articles and internal notes in one system, with review dates so nothing quietly goes out of date.
Status page
Post one update about an outage and it reaches your public status page and every linked ticket at once.
Live office wallboard
Put queue depth, SLA risk and today's wins on an office screen. No login needed and no customer details shown.
Reports and CSAT
Response times, SLA performance and customer satisfaction, for your desk or across every desk you manage.
AI when you want it
Optional AI triage, suggested replies citing your knowledge base, and article suggestions. Bring your own key, or add ours.
Same VCDesk. Three different businesses.
Each desk carries its owner's name, colours and domain. Their customers never see ours.
Two ways to use VCDesk
All prices in GBP per month, including VAT. No setup fees and no feature tiers. See how we compare with Zendesk and Freshdesk →
- First month £0.00 when you register with Stripe
- 5 agents included, then £5.99 per extra agent
- Every feature, your brand and your domain
- Optional AI add-on £9.99, or bring your own key
- 10 customer desks included, then £14.99 per desk
- Suggested retail £29.99 per desk, so the margin is yours
- One console, three ways to bill your customers
Good to know
Do my customers need to install anything?
No. Customers email you as normal, or use your branded web portal. Only your team signs in.
Will my customers see the VCDesk name?
No. Your logo, colours, domain and email address are used throughout, and the "Powered by VCDesk" badge can be removed on every plan.
Where is my data stored?
On UK infrastructure, including backups. Each desk's data is kept separate from every other desk.
Do I have to use the AI features?
No, AI is entirely optional. Switch it on with your own API key, or add our shared key for £9.99 a month (covers up to 60 AI-active tickets).
Is there a contract?
You register with Stripe. The first month is £0.00, then the plan is billed monthly. You can cancel at any time. Prices include VAT.
Get your own desk running this afternoon
Brand it, connect your domain and send your first reply today.
Start your helpdeskAdd a helpdesk to everything you sell
10 customer desks included. Founding partners get 25% off the platform fee in year one.
Become a partner