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For helpdesks and support teams

Your helpdesk. Your brand. £29.99 a month.

Stop losing customer requests in a shared inbox. VCDesk gives your team one tidy desk for every email, call and portal request, running on your own web address.

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5 agents includedEvery featureCancel any time

Illustration of an Oak and Ember Bakery ticket page, tracking a wholesale order request from received to waiting on the customer.

Sound familiar?

The shared inbox stops scaling long before you notice

"Did anyone reply to that email?"Every request is a ticket with an owner and a status
Phone calls scribbled on sticky notesLog a call as a ticket in a few seconds
Customers chasing "any update?"A private tracking link in every email, no login needed
Answering the same question ten timesA knowledge base your customers can search first
Capture

Every channel, one queue

Emails, phone calls, portal forms and the chat widget all become tickets. Spam protection and per-sender limits keep the queue clean.

  • Replies thread back onto the right ticket automatically
  • "+ New ticket" for phone and walk-in requests
  • Collision warnings when a colleague is already replying
Keep customers in the loop

They always know where they stand

Your branded portal, a no-login tracking link and a public status page mean fewer "just checking in" emails.

  • Branded customer portal on your own domain
  • Private tracking link sent with every update
  • Status page updates reach every linked ticket
Knowledge

Answers that don't go stale

Write once, publish to customers or keep internal. Review dates and gap detection flag what needs updating.

  • Draft, review, publish workflow
  • Insert an article into a reply like a macro
  • Optional AI suggestions cite your own articles
Measure

See how you're doing, at a glance

A clickable dashboard for agents, reports for managers and a wallboard for the office screen.

  • First response, resolution time and SLA performance
  • CSAT surveys after a ticket is resolved
  • Token-protected wallboard, no login and no customer names
Setup

Live in an afternoon, no IT project needed

The branding wizard walks you through it, with plain-English help at every step.

Step 1Upload your logo

PNG or SVG, light and dark versions.

Step 2Pick your colours

Contrast-checked so everything stays readable.

Step 3Choose your address

e.g. support.yourbusiness.co.uk

Step 4Verify DNS

We check it and issue SSL automatically.

Step 5Send a test email

Replies now go out in your name.

Pricing

One flat plan with everything in it

What would it cost you?

Standard plan £29.99/month includes 5 agents. Extra agents are £5.99 each. Prices include VAT.

Prefer your own AI provider? Bring your own key at no extra charge.

Standard plan (5 agents)£29.99
Extra agents (0 × £5.99)£0.00
AI add-on£0.00
£29.99 /month
Start your helpdesk
Register with Stripe. The first month is £0.00, then this monthly price. Prices include VAT. Cancel any time.
Questions

Helpdesk FAQs

Can I bring my existing support email address?

Yes. Forward your current support address to your desk and replies go out from it, so customers see no change.

What counts as an agent?

Anyone on your team who signs in to work tickets. Your customers are never counted.

Can I import tickets from another helpdesk?

New desks start clean. If you need history brought across, talk to us before you sign up.

I already work with an IT provider. Can they set it up for me?

Yes. Many VCDesk desks are run by a reseller partner. Ask your provider, or tell us who they are.

Ready for a tidier inbox?

£29.99 a month, 5 agents and every feature included.

Start your helpdesk